Feedback
We believe that open communication is key to providing the best possible care. Whether you have a compliment, suggestion, or concern, your feedback helps us learn and improve our services.
We encourage you to share your thoughts with us directly. Our friendly team is always ready to listen and assist you in any way we can. You can provide feedback verbally when you visit, call us, email, or use the contact form on this page.
Complaints
At Jasper Dental Centre, we’re committed to providing high-quality care in a welcoming, respectful environment. We value your feedback — whether it's a suggestion, compliment, or concern — as it helps us improve the services we offer to our community.
Your Satisfaction Matters
If you’re not entirely happy with any aspect of your care or experience, please let us know as soon as possible so we can address it promptly and fairly. We welcome both verbal and written feedback, and treat all complaints seriously, confidentially, and without prejudice.
How to Contact Us
We encourage you to speak directly with our friendly reception team or contact our Practice Manager, who oversees all feedback and concerns. You can reach us by:
Phone: (07) 5441 1166
Email: reception@jasperdentalcentre.com
Visit: 1/22 Nambour Mapleton Road, Nambour QLD 4560
Online: Use the contact form on this page
Our goal is to resolve any concerns quickly and respectfully. We will acknowledge your complaint, keep you informed throughout the process, and aim to offer practical solutions where appropriate.
If you find that your concerns have not been adequately addressed to your satisfaction after communicating with us, you have the option to escalate the matter by contacting the appropriate external authority. In Queensland, this is the Office of the Health Ombudsman, which can be reached by phone at 133 646. Further information and resources are available on their website or you may choose to correspond by mail at PO Box 13281, George Street, Brisbane QLD 4003.